The classification 'Major' refers to which type of incident?

The classification 'Major' refers to which type of incident?

• A. Minor
• B. Major
• C. Emergency
• D. Critical

Answer: (B)

Severity classification guides how quickly and how broadly you respond to an incident. A Major incident signals a significant impact that affects a large portion of users or a critical service, and it requires formal incident response, escalation, and cross-team coordination. It’s a step up from a Minor issue in urgency and scope, but it isn’t the absolute highest level of severity like Emergency or Critical, which imply immediate action or catastrophic impact. For example, a key payment service partially failing and causing substantial transaction issues would be labeled Major, triggering the incident process and coordinated fixes, while still leaving some functionality available.

Severity classification guides how quickly and how broadly you respond to an incident. A Major incident signals a significant impact that affects a large portion of users or a critical service, and it requires formal incident response, escalation, and cross-team coordination. It’s a step up from a Minor issue in urgency and scope, but it isn’t the absolute highest level of severity like Emergency or Critical, which imply immediate action or catastrophic impact. For example, a key payment service partially failing and causing substantial transaction issues would be labeled Major, triggering the incident process and coordinated fixes, while still leaving some functionality available.